We have started delivery of SINA COVA products outside Japan.

If you wish, please check the following caution.


Important Notes of International Shipping


1. Available language

Please enter order information in English or Chinese (simplified/traditional).

 

2. Applicable products

Not all products are available for international shipping.

Some fragile products and high-priced products cannot be shipped internationally.

Please refer to product description in each product pages.

 

3. Shipping method

Products will be shipped via EMS. Delivery days will be 7 to 20 days.

 

4. Shipping Options

Designated date delivery and gift wrapping are not available.

 

5. Shipping rate

Shipping rate includes EMS rate, International shipping handling charge, and International shipping insurance rate.

Customs duty may be paid at customer’s expense if any.

 

6. Payment method

We accept credit cards and all kinds of e-payment system.

We do not take cash-on-delivery order.

 

7. Cancellations

We cannot accept cancellations or changes the order due to customer's personal preferences after your order is confirmed

If the product you received was different from what you ordered, please contact us within 7 days after receiving the product.

We will only accept returns and exchanges if the product has not been used.    We cannot accept cancellations or changes after 7 days have passed since the product arrived.

 

8. Troubles regarding EMS services (damaged items)

If items sent as EMS were delivered to the addressee in a broken condition or if an item of mail was missing, please report that to the delivery person on the spot and submit a damage report.

If you notice it after delivery, please save the item as it is, report to the local post office that the contents are missing or damaged, and submit a damage report.

If you send us a copy of the damage report, we will give you a refund.


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